As the fall semester begins and returning students or new students that are beginning their academic journey at Seneca Polytechnic, some hope to see more improvements in the college's services.
“I think that they can improve The Service Hub, because usually if you go there in-person, they will help you for sure, but when it comes to reaching out to them online, they tend to be slow,” said Mobina Zein, a student enrolled in the Creative Advertising program.
The Service Hub desk is where students are able to drop by and ask questions regarding issues they have about class schedules, dropping courses, tuition fees, and if they want to reach out to their student advisor.
Zein also shared that a lot of the time, the student advisors aren’t really there for her whenever she has a problem with her courses, and they always reply really late.
Diego Choqui, The Service Hub representative, explained that Service Hub understands about the students' concerns with the delays in responding to emails and he wants them to know that they really do take a lot of things into consideration when dealing with the students.
“Most of the time, after we talk with the student, we have to track all the interactions we have to fill a form about what is the main issue, what’s the concern, what happened with the topic that I spoke with the student. With that, we can understand what they are looking for us, and if the solution to the problem is a longer process or shorter process.”
He also shared that through the beginning, middle, and end of the semester, they keep track of the case forms to know what the big concern is and what they need to do to solve the issue.
The Service Hub conducts The Service Hub Survey Contest a weekly survey that allows students to give feedback on the services that they provide, and have the chance to get $50 sent to your OneCard.
“I believe that the Service Hub cares about the students’ concerns a lot, if I have to rank how much, maybe a 9 or 10.” he said. “It's the reason why we are here, the reason for our job, basically part of our mission.”
Although the waiting time for the replies are long, some students understand the challenge.
“I mean everything takes some time to get a response but I haven’t found a big problem with that,” said Lucha Aman, who is in the first semester of her Liberal Arts program.
She believes that the facilities at Seneca are really good and the environment of the campus is very welcoming in the first month of each semester.
The service desk has helped many students with the directions on the first week of finding their classrooms, like first semester student Alina Zahra who is in the Real Property Administration program.
“They are really helpful, I went to them a lot of times for things like when I was lost, because its my first time here, I just graduated so I always go to them for help and they always help me,” she said.
The first week at the college was filled with many fun events hosted by the Seneca Student Federation such as the Back to School BBQ, Back to School Bingo and more.
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